Every answer optionalabout 2 minutes

How much of your week isn't selling?

We're running a short survey to understand where a sales rep's week really goes, so we can help reps spend more time with customers and less time on paperwork. Your answers are anonymous.

Every answer is optional. About 2 minutes.

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Step 2 of 3about 1 minute left

Your week, in numbers

Every question is optional. Answer what you can.

In a normal week, how many of these do you handle, and about how long does each one take?

A normal week is fine, and round numbers are too. Leave a row blank if it doesn't apply.

Credit memos and claims A customer was short-shipped or billed wrong, and you sort it out.

How many a week, credit memos and claims

Minutes each, credit memos and claims

Invoice copy requests A customer cannot find an invoice, so you go and dig out a copy.

How many a week, invoice copy requests

Minutes each, invoice copy requests

Entering orders manually Typing an order into MT, Emun or a portal yourself.

How many a week, entering orders

Minutes each, entering orders

Following up on order status and ship dates Checking where an order is, then telling the customer.

How many a week, order status and ship dates

Minutes each, order status and ship dates

Resale certs and new account forms Paperwork to open an account or keep a certificate current.

How many a week, resale certs and new accounts

Minutes each, resale certs and new accounts

Other follow-ups Anything else that pulls you away from selling.

How many a week, other follow-ups

Minutes each, other follow-ups

Out of every 10 customers you mean to follow up with, how many slip through the cracks?

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How much of your week isn't selling?

Your week, in numbers

In a normal week, how many of these do you handle, and about how long does each one take?

Out of every 10 customers you mean to follow up with, how many slip through the cracks?

Here's your week